Declaration of availability
Municipality of Kraków The responsible entity undertakes to ensure the accessibility of its website in accordance with the provisions of the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities.
The accessibility declaration applies to the website Kraków the Open City - https://krakow.pl/krakow_open_city
- Website publication date:
- Date of last significant update:
State of digital accessibility
This website is partially compliant with the Annex to the Digital Accessibility Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities, due to the non-compliance and exclusions listed below.
Unavailable content
Non-compliance with the attachment
- some of the annexes may not comply with all digital accessibility provisions;
- some of the graphics do not have alternative texts;
- in some documents, the hierarchy of headings may not be preserved;
- some of the modules integrated with the portal may not meet all digital accessibility regulations;
- pages provide images of the text as a navigational aid. All text images have been provided with alternative text;
- some forms do not have a mechanism for suggesting improvements to errors.
Content not covered by the regulations
- maps;
- archive documents:
- documents in various formats published before 23 September 2018, with the exception of documents necessary for current tasks;
- content that has not been updated or amended after 23 September 2019 and that is not used for current tasks;
- multimedia published before 23 September 2020;
- live broadcast multimedia;
- content that has not been produced, funded or acquired by or for the benefit of the site owner, the adaptation of which to digital accessibility requirements involves a modification that the owner is not entitled to make;
- content presenting works of art, monuments, archival material, museum and library material which, for reasons of authenticity, technical reasons or high costs, cannot be presented in a digitally accessible way;
- complex diagrams and technical documentation in non-text form.
Preparation of the declaration of accessibility
- Date of declaration:
- Date of last review of declaration:
The declaration was prepared on the based on a self-assessment ( self-assessment) Self-assessment conducted by the public entity , based on The declaration was drawn up on the basis of a self-assessment carried out by a public entity, based on the checklist for a digital website accessibility survey.
Facilities, limitations, and other information
The pages of the Municipal Internet Platform are being systematically adapted to comply with the law of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities.
Keyboard shortcuts
On the pages of the Municipal Internet Platform, it is possible to use the standard browser keyboard shortcuts.
Feedback and contact details
If problems occur accessing the website, please contact the MPI Editorial Board Mayor's Office , to: krakow.swiat@um.krakow.pl or +48 12 616 1521. It is also possible to request that the information be made available by an alternative means of access, for example by reading out a digitally inaccessible document, describing the content of a film without an audio description, etc.
We will respond to requests promptly, no later than 7 days after receipt. If it is not possible to meet this deadline, we will inform the person making the request immediately as to when the request can be processed; however, this period may not exceed two months from the date of the request. If digital accessibility is not possible, we may propose an alternative way to access the information.
Handling accessibility requests and complaints
We will respond to requests promptly, no later than 7 days after receipt. If it is not possible to meet this deadline, we will inform the person making the request immediately as to when the request can be processed; however, this period may not exceed two months from the date of the request. If digital accessibility is not possible, we may propose an alternative way to access the information.
If there is a refusal to comply with a request to provide accessibility or an alternative means of accessing the information, the requester may lodge a complaint about the provision of accessibility to a digital website, mobile application or element of the website or mobile application. After exhausting the procedure indicated above, an application may also be made to the Ombudsman.
Detailed information on the procedure for submitting a request to ensure accessibility is available at https://www.bip.krakow.pl/uslugi/SZ-12
Additional information
Architectural accessibility
Detailed information on the architectural accessibility of Krakow City Hall can be found on the website Architectural accessibility
Communication and information accessibility
Detailed information about the communication and information accessibility of the Krakow City Hall can be found on the website: Obsługa osób mających trwałe lub okresowe trudności w komunikowaniu się (Serving people with permanent or temporary communication difficulties).